Product Operations Manager

This role keeps the product team running smoothly. You’ll make sure roadmaps are structured, delivery is trackable, and the right people know what’s happening — and what’s blocked. You free up product management to focus on customers and strategy by making execution clear, coordinated, and accountable. You will help create process that allows the product office to scale to support our growing development team.

Ideal Profile

• Experienced in product ops, program delivery, or product-facing operations in a SaaS environment
• Fluent in product management tooling such as Aha!, Jira, Confluence and skilled at building process without bureaucracy
• Highly structured thinker with a bias for action and strong communication instincts
• Proven ability to manage cross-team delivery and surface issues before they escalate
• Comfortable partnering with PMs, engineering, and design to translate strategic plans into execution
• Understands (or can learn quickly) how SAP ops teams operate and how Avantra fits into that ecosystem

Key Objectives

• Work within the product office to manage Aha! and Jira governance: roadmap structure, tagging, timeline hygiene etc.
• Work within the product management team to align Aha! and Jira before, during and after our development cycles to ensure the team has an up-to-date picture of what is happening
• Work with the development pods and documentation writer to ensure that release notes and relevant documentation is published when needed
• Run cross-functional rituals at end of cycle and during the release process and manage status updates, checkpoints, dependency flagging etc. so that the cycle can be closed and the product released
• Work as a bridge between the product office and support teams to make sure our bug resolution process is performing well and our customer feedback is actively maintained and fed into the roadmap discussions
• Partner with PMs to structure and scope initiatives ahead of handoff to engineering
• Maintain shared visibility into roadmap delivery progress and surface risks early
• Create lightweight, repeatable systems for delivery cadence, without introducing process bloat

Success Measures

• Consistency and hygiene of Aha! and Jira structures
• Visible improvements in delivery rhythm, release readiness, and execution confidence
• Visible improvements in interaction with the support team and feedback process
• PM and engineering feedback on reduced friction and increased focus on outcomes
• Stakeholder visibility into roadmap status without manual chasing

About Avantra

Avantra is a high growth tech company with 23 years of Swiss precision engineering coupled with the energy of a start-up. Our product is the leading AIOps platform for SAP operations, enabling customers to achieve hyperautomation success. Our customers are large multinational enterprises and household names, including national and global managed service providers. We have teams based across Switzerland, Germany, UK, US and Eastern Europe.

Our culture is something we are incredibly proud of and strive to protect. We live our values of Be Caring, Embrace Challenge and Stay Curious every day through company mindfulness sessions, wellbeing days and retaining a family feel. If this sounds like a good fit for you, why not say hello?

Benefits

This exciting role offers the opportunity to be involved in a high growth software company and will present significant opportunities for personal growth:

• Competitive Salary
• Competitive holiday & benefits package
• Remote working
• 1 Avantra wellbeing holiday day
• Learning & development programme

Location

This role is intended to be a remote role.

Occasional travel for customer visits, company and team gatherings is likely.